Career Opportunity: Instant Payment Services Operations Officer, Banking, Currency and Investments Department

The Central Bank of Barbados is seeking to fill posts of Instant Payment Services Operations Officer, in the Instant Payments Systems (IPS) Services Unit, Banking Operations, Public Debt, Banking, Currency and Investments Department.

Job Summary

To perform the daily operations of the IPS system and services (Business Operations Section) 

Key Duties and Responsibilities

The duties and responsibilities include:

• Administering, configuring, and monitoring IPS services in compliance with the defined IPS Scheme Rules, the participant agreement, and the defined service levels
• Monitoring system performance, addressing operational issues related to IPS services, and providing reports as required
• Communicating and coordinating with the IPS participants, other internal stakeholders, and external stakeholders (e.g. IT, RTGS Operator, Government Agencies, Stock Exchanges etc.)
• Managing the onboarding, certification, suspending, termination, or withdrawal of participants and providing reports on participant performance
• Managing the Customer Support Hub, providing customer support, driving customer satisfaction, and ensuring compliance with agreed service levels and the Customer Support Hub Standard Operating Procedures (SOP)
• Developing, implementing, and maintaining the Customer Support Hub Standard Operating Procedures (SOP)
• Managing all operational incidents and problems in compliance with agreed service levels and the Customer Support Hub SOP, and escalating incidents in keeping with agreed procedures
• Reporting on issues and trends and ensuring that proper problem management processes are followed (i.e. root cause analysis and subsequent implementation of the required corrective measures)
• Defining and reviewing the pricing model and prices of products and services
• Compiling, distributing, and ensuring payment of invoices by participants (in collaboration the Bank’s Accounts Department and the Administration team) and supporting the reconciliation process
• Analysing usage data, generating insights for business decisions, and identifying opportunities for optimisation and growth
• Ensuring that the IPS participants understand and comply with the defined IPS Scheme Rules and managing violations according to the defined process including issuing warnings and levying of fines and penalties
• Testing upgrades to the IPS, patches, and enhancements by undertaking test scenarios and test cases
• Developing, reviewing, and maintaining the Business Continuity Plan (BCP) in alignment with the business needs, required service levels, international best practice guidelines and standards
• Ensuring that the Business Continuity Plan (BCP), relevant Disaster Recovery (DR) plans, and all associated processes and procedures are exercised regularly and the results are used to improve the BCP
• Contributing to team effort by accomplishing related results and tasks assigned

Education/Experience

• A Bachelor’s Degree in finance, economics or accounting or a professional qualification in banking/payment systems or services and at least two years’ experience in a banking, payment systems and payment services environment
• Experience in Real Time Gross Settlement (RTGS), and/or IPS systems is an advantage

Competencies

• Good leadership skills
• Ability to function both independently and as a part of a team
• Excellent oral and written communication skills
• Sound conceptual and problem-solving skills
• Ability to conduct business and/or systems analysis

Compensation

Salary and benefits, including group life insurance, group medical insurance, and pension will be in accordance with the Bank’s policy.

Deadline for Submission of Applications

Interested persons should submit their job application and curriculum vitae to the Senior Director, Human Resources, Central Bank of Barbados by email at hrapplications@centralbank.org.bb, no later than February 9, 2026.